If you don’t want to receive sales calls from Catch Health, you can ask us to place your telephone number on our “Do Not Call” list. In compliance with federal and state laws, we’ll document your request immediately. Please allow up to 30 days for your telephone number to be removed from any sales programs that are currently underway.
When we solicit prospective customers, we also honor “do not call” requests on behalf of consumers listed on the National Do Not Call Registry maintained by the Federal Trade Commission and various state-agency lists. Many state, “Do Not Call” regulations permit companies to contact their own customers even though they are on these “Do Not Call” lists. Therefore, if you are a customer, you may be contacted by us even though you are on a state or the national “do not call” list. If you do not want to be contacted by Catch Health even though you are a customer, simply follow the steps Catch Health “Do Not Call” list and your request will be honored.
Being on the Catch Health “Do Not Call” list means that you won’t receive sales calls by anybody representing Catch Health. We may still contact you, however, for non-solicitation purposes. This would include things like surveys, billing and other service-related matters.
All employees that engage in outbound telephone solicitation are trained in this policy and are made aware of these procedures before they are allowed to place calls to consumers. Management reviews the policy with these employees on a regular basis. The methods and procedures in this “Do Not Call” policy are reviewed by Catch Health on a quarterly basis. If a consumer requests a copy of our “Do Not Call” policy, we will send a copy via U.S. mail or electronic mail. The “Do Not Call” policy is also posted on the Catch Health Website.
Catch Health respects the wishes of those customers and prospective customers who do not want to receive telephone solicitation calls from Catch Health in their homes. It is the policy of Catch Health not to make a telephone solicitation call to:
i) any person who has requested that Catch Health not make such calls to the person’s residence; or
ii) any person who has put their telephone number on a national or state Do Not Call registry, except as otherwise permitted by law.
A “telephone solicitation call” means any call that is made for the purpose of encouraging the purchase of products and services from Catch Health.
Catch Health maintains a list containing the telephone numbers and names (if provided) of those persons who have told Catch Health that they do not want to receive telephone solicitation calls from Catch Health. Anyone may be placed on Catch Health’s Do Not Call list by:
i) sending a written request via certified mail to Catch Health at: 3215 NW 10 Terrace, Suite 211, Oakland Park, FL 33309; or
ii) e-mailing Catch Health at: compliance@americanhealthmarketplace.com; or
iii) calling Catch Health at: 888-835-8730 when prompted press 3.
The request must provide the 10-digit residential telephone number that is not to be called and the person’s name, if desired.Once a request has been made, the AHM will add the telephone number and name (if provided) to the AHM’s Do Not Call list within thirty (30) days. The AHM will maintain the telephone number and name (if provided) on the AHM’s Do Not Call list for five (5) years, unless a request is made by the person to have the number removed. If a person’s telephone number changes, another request must be submitted to have the new number added to Catch Health’s Do Not Call list.
Catch Health’s intends to comply with all federal and state Do Not Call laws. Any questions concerning Catch Health’s Do Not Call Policy may be directed to: 3215 NW 10 Terrace, Suite 211, Oakland Park, FL 33309.
